Terms of Service

These Terms of Service ("Terms") govern your use of the Lokalbis mobile app. By creating an account or using Lokalbis, you agree to these Terms. If you don't agree, please don't use the app.

1. What Lokalbis is

Lokalbis is a marketplace app that connects buyers with local shops and service providers near them. In this pilot phase, Lokalbis operates within a single launch cluster (Bintang Megamall, Miri, Sarawak). Buyers can browse and buy products for self-collection, or book and pay for services offered by local providers. Lokalbis does not currently offer delivery — all purchases are collected in person from the seller.

Lokalbis is a marketplace facilitator. Products and services are sold by independent, third-party sellers — not by Lokalbis itself. Lokalbis is not the manufacturer or provider of the goods or services listed, and is not responsible for their quality, safety, or legality, except as required by Malaysian law.

2. Accounts

• You sign in using your phone number and a one-time passcode. You're responsible for keeping access to your phone number and account secure.
• You must provide accurate information and keep it up to date.
• You must be legally able to hold and use a payment method in Malaysia to make a purchase or booking.
• Browsing the app does not require an account; creating an order, booking, chat, or seller listing does.

3. Buying products and booking services

• All prices are shown in Malaysian Ringgit (RM) and are set by the individual seller.
• Payment is processed securely through Stripe (FPX bank transfer or credit/debit card). Lokalbis does not store your full card details.
• Escrow: your payment is held by Lokalbis and only released to the seller once you collect your order, or once your booked service is completed. If a seller declines or cancels an unstarted order or booking, your payment is released back to you.
• Orders are for self-collection only, at the seller's registered location, within the launch-cluster mall.
• Cancellation terms depend on the order or booking's status at the time — for example, an order awaiting seller confirmation can usually be cancelled for a full refund, while a completed or in-progress service generally cannot. The app shows the options available to you at each stage.

4. Selling on Lokalbis

• Sellers list their own products and services and are responsible for the accuracy of their listings, pricing, stock, and fulfilling orders and bookings promptly.
• Lokalbis does not currently charge a platform service fee — sellers receive the price shown to the buyer.
• Seller payouts are batched and paid out weekly, to the bank account the seller provides.
• Lokalbis may suspend a seller's shop from being shown to buyers if it violates these Terms or applicable law.

5. Acceptable use

You agree not to:

• List, buy, or sell anything illegal under Malaysian law;
• Use the app to defraud another user or Lokalbis;
• Attempt to bypass Lokalbis's payment or escrow system for a transaction started on the app;
• Harass, threaten, or abuse another user;
• Interfere with or attempt to disrupt the app or its infrastructure.

Reporting and blocking

There is no place on Lokalbis for spam, harassment, fraud, or content that is abusive, sexual, or otherwise inappropriate. You can report a chat, a shop, a product, or a service from the app, and block an account you do not want to hear from (Chat, then the menu in the top corner; blocked accounts are listed and can be restored under Profile). We review every report and aim to act within 24 hours, which may mean removing a listing, suspending a shop, or closing an account. You can also write to contact@lokalbis.com.

6. Intellectual property

The Lokalbis app, its branding, and its design are owned by Lokalbis. Sellers retain ownership of the photos, descriptions, and other content they upload, but grant Lokalbis a licence to display that content within the app for the purpose of operating the marketplace.

7. Disclaimers and limitation of liability

Lokalbis is provided "as is". While we take reasonable care to keep the app working and transactions secure, we do not guarantee the app will be uninterrupted or error-free, and we are not liable for the acts, omissions, or the quality of goods and services provided by independent sellers. To the extent permitted by Malaysian law, Lokalbis's liability for any claim arising from your use of the app is limited to the amount of the transaction in question.

8. Disputes

If something goes wrong with an order or booking, contact us at contact@lokalbis.com first — most issues can be resolved directly. Lokalbis may, at its discretion, manually release or refund an escrowed payment to resolve a dispute between a buyer and seller.

9. Termination

You may stop using Lokalbis and delete your account at any time. We may suspend or terminate an account that violates these Terms, engages in fraud, or poses a risk to other users.

10. Governing law

These Terms are governed by the laws of Malaysia.

11. Changes to these Terms

We may update these Terms as the app evolves. The "Last updated" date above reflects the most recent revision. Continuing to use Lokalbis after a change means you accept the updated Terms.

12. Contact us

Questions about these Terms? Email contact@lokalbis.com or write to us at the address above.